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Special Terms on Privacy Policy

Special Terms on Privacy Policy

 

Updated on: November 6, 2018

Version No.: 2018V2E

Welcome to damai.cn run by Beijing Pony Media Culture Development Co., Ltd. and its affiliates (hereinafter referred to as “Damai.cn”). To better provide services for you and attach importance to the protection of your privacy, we will specify in these Special Terms on Privacy Policy(hereinafter referred to as these “Terms”) how we collect, use, share, store and protect the personal information provided by you when you use our services, and tell you how to update and delete your information.

You are expected to read these Terms patiently and carefully, and make proper choices based on full comprehension hereof, so as to protect your interests to the greatest extent possible. When you click on the “agree” button, these Terms shall be established between you and Damai.cn and shall take legal effect forthwith. If you have any doubt, you may request at any time our customer service staff to answer your questions. The official customer service telephone numbers are: 1010-3721 and 400-610-3721. You may also access our “online customer service”. Terms where special attention from you is required are underlined.

We will notify you in the form of announcement or direct message of updates we make from time to time hereto, which shall take effect seven days as of the date of announcement. Any update to any material and core terms will be subject to your consent. If you confirm the updated version or continue to use our services, it shall be deemed that you agree to these Terms (as updated).

 

We are delighted to provide services for you. These Terms will help you learn:

·How we collect your personal information

·How we use Cookie and similar technologies

·How we share, transfer and disclose your personal information

·How we store and protect your personal information

·Your rights

·How we deal with minors personal information

·How these Special Terms on Privacy Policy are updated

·How to contact us

 

I. How we collect your information

Personal information refers to all kinds of information recorded by electronic or other means which may be used independently or in combination with other information to recognize the identity or reflect the acts of any particular natural person.

Sensitive personal information refers to such personal information that once disclosed, provided illegally or abused, might endanger personal and property safety, probably cause damage or discriminatory treatment to personal reputation, physical and mental health.

We will collect and use your personal information for the following purposes:

 (I) Core feature: collection of necessary information for online ticketing service.

1. Membership registration

In order to create an account, you need to provide the following information: the name of the account you are about to create, your nickname, password and mobile number.

In the course of registration, it will help us provide better ticketing service and experience for you if you provide us with the following additional information: receiving address, sex, birthday, email address. However, if you don’t provide such information, your use of the basic feature of service browsing will not be affected. Please use your discretion in uploading your photo as your avatar for account management, so as to avoid leaking your sensitive personal information.

To help you sign up for our membership, you may also log on to our website by authorizing the binding of your account with third parties accounts (micro blog, QQ, Alipay, WeChat) to us. After the aforesaid logging on by authorization, we may acquire your public information on your account with third parties. Based on service trust, we hope that you use your discretion in selecting to do so.

2. Events display

In order to better inform you of the latest variety of Events and provide you with more personalized services, we will collect your browsing and searching history and information on your device, location, favorites and subscriptions, record your browsing and searching preferences, behaviors, habits, locations and other features, and display and send to you the information on the items in which you may be interested.

If you don’t want to receive the commercials sent by us, you may at any time select the unsubscribing feature by following the prompts provided therein.

3. Real name information and authentication

We will collect real name information under any of the following circumstances: (i) when you purchase or order tickets from Damai.cn, you may fill in the real name information of frequently used purchasers for the convenience of placing orders; (ii) to comply with the real name requirement for posting comments as provided for in the law; (iii) to comply with the real name requirement for purchasers of the tickets or audience of large Events as provided for in the law or by the public security supervision authority. The real name information we collect may include real name, ID card number, passport number, exit-entry permit for travelling to and from Hong Kong and Macao, and mainland travel permit for Taiwan residents.

To ensure the authenticity and uniqueness of the information, we will conduct real name authentication via credit checking platforms or by other common practices based on the information provided by you. After the authentication is successfully completed, the real name information provided by you will not be amendable.

4. Payment settlement

In order to purchase or order tickets successfully, you may complete payment settlement via online banking or third party payment platforms in cooperation with Damai.cn. We may share your order information with financial or payment institutions only for the purpose of order payment.

5. Ticket delivery

For the purpose of successful delivery of tickets, when you select courier service, we will collect your delivery information: receiving address, recipient, and the recipient’s contact information. If you don’t want the aforesaid information to be collected, you may select to pick up tickets by yourself or by other means.

When you purchase tickets from Damai.cn for others, you shall provide the aforesaid personal information of such actual purchaser. Prior to the provision of the aforesaid personal information of such actual purchaser for Damai.cn, you shall make sure that you have obtained authorization and consent thereby.

6. Provision of invoices

If you need us to issue invoices, you shall, in accordance with the provisions of the law, provide the following information: your name or the full name of your company and your company’s tax identification number. Once submitted, such information will not be amendable.

 

(II) Additional features: collection of information based on your selections

1. Feature of personalized recommendations based on your location information: to facilitate your browsing of shows or matches in your city, if you enable the positioning feature and authorize Damai.cn to call relevant features, we will collect your location information. If you don’t want such information to be collected, you may disable the positioning feature via your device.

2. Additional feature based on pick-up head (camera): you may use this feature to complete uploading of your avatar. Meanwhile, you may disable the feature of camera calling via your device, thus ceasing the collection of your camera shooting information.

3. Feature of VIP member of Damai.cn: if you enable this service, we will collect information including your name and ID card number.

 

 (III) Other purposes

We will seek for your prior consent when we use any information for any other purposes not specified herein, or use the information collected for any particular purpose for any other purposes.

 

 (IV) Exceptions with authorization or approval

1. In relation to national security and defense;

2. Concerning public safety, public health or material public interests;

3. In connection with crime investigation, prosecution, trial and judgment;

4. The personal information collected is made open to be public by the individual subject thereof by himself/herself;

5. The collection of your personal information from legal and open channels, such as legal news reports and information disclosed by the government;

6. As required for legal news reporting;

7. As required for statistics or academic researches by academic research institutes for public interests, where the personal information included in the outcomes of academic researches or descriptions is de-identified when such outcomes are provided for others;

8. Other circumstances stipulated by laws and regulations.

 

II. How we use Cookie and similar technologies

1. To ensure normal operation of our website, we will store a small data file named Cookie on your computer or mobile device. Cookie generally includes identifiers, site names and some numbers and characters. With the help of Cookie, our website can store your preferences, orders and other data. When you access our services, Cookie and similar technologies will automatically collect information on your device or software (mobile device, web browser, IP address, and the version and identification codes of your mobile device).

2. We will not use Cookie for any other purpose other than those specified herein. You may manage or delete Cookie according to your preferences. You may eliminate all Cookies stored on your computer, and most web browsers have the feature of preventing Cookies. However, if you do so, you will have to alter the user settings by yourself each time you visit our website.

 

III. How we share, transfer and publicly disclose your personal information

 (I) Sharing

Respecting and protecting your right of privacy is a bottom line and basic principle of Damai.cn. We will not provide your personal information for any third party, except for the following circumstances:

1. Upon your express authorization or consent, we will share your personal information with other companies, organizations and individuals;

2. In order to comply with applicable laws and regulations, litigation purposes, or requests made by administrative or judiciary authorities in accordance with the law, we may have to disclose your personal information, or use the same for public interests in compliance with laws and regulations;

3. In order to better provide services for you, Damai.cn may share with its affiliates your personal information; we will only share necessary personal information and are bound by the purposes stated herein (e.g., we may share with our affiliates abroad necessary personal information of you as required for the provision of ticketing services abroad), and will ask you for your authorization and consent if we need to share your sensitive personal information, or our affiliates need to alter the purposes for using and handling personal information;

4. We have to provide relevant information for completing the ticket purchasing transaction or providing relevant services, provided that you are explicitly informed thereof;

5. Sharing with authorized partners: some of our services will be provided by our authorized partners only for the purposes stated herein. We may share with our partners some of your personal information, so as to provide better customer service and experience. We will share your personal information only for legal, proper, necessary, particular and specific purposes. Our partners shall have no right to use any personal information shared by us for any other purposes.

Currently, the partners with whom we share personal information include:

 (i) Event partners: to provide you with ticketing services, we may share your order information with the event organizers and undertakers and other partners to meet your needs for watching shows or matches on site.

 (ii) Service providers: to make arrangement for the delivery of tickets to you, we need to share your order information with logistics provider; to comply with the real name requirement for events, we may share your real name information with credit checking platforms in cooperation with us for determining the authenticity of real name information; we may also share your email address and mobile number with communication service providers, so as to send information on shows and matches to you via emails or text messages; we may conduct by technical means identification treatment of personal data collected, and share the same with data analysis service providers, for the purpose of improving our products or services.

 (iii) Affiliates and event partners abroad: with respect to some overseas events held outside of China mainland (hereinafter referred to as “Overseas Events”), as required by the provision of ticketing services for you, we will share all or part of the real name information (real name, ID card number, passport number, exit-entry permit for travelling to and from Hong Kong and Macao, and mainland travel permit for Taiwan residents) provided by you with our affiliates in Hong Kong, who will then submit the same to our overseas event partners for onsite ticket checking, security check, identity verification, and etc..

6. We will execute strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, and will request them to use your personal information in accordance with these Terms and other relevant confidentiality and security measures.

 

 (II) Transfer

We will not transfer your personal information to any company, organization or individual, except under the following circumstances:

1. Transfer upon express consent: we will transfer your personal information to others after obtaining your express consent;

2. Necessary transfer as required by applicable laws and regulations, legal procedures, or mandatory administrative or judiciary orders;

3. Transfer as provided for in relevant agreements (including online executed electronic agreements and corresponding platform rules) or other legal documents executed with you;

4. In case of any transfer of personal information in relation to merger, acquisition or bankruptcy liquidation, we will request the company or organization holding your personal information as a result thereof to continue to be bound by these Terms; otherwise we will request the same to ask you for your consent again in respect thereof.

 

 (III) Public disclosure

We will disclose your personal information only under the following circumstances:

1. Upon your express consent or based on your active selection;

2. According to relevant provisions of the law, litigations or mandatory requirements of competent government authorities.

 

IV. How we store and protect your personal information

 (I) Storage

1. Territory

We store the personal information collected and generated during our operation within the territory of the People’s Republic of China within the territory of China, except for the following circumstances:

 (i) Otherwise specified in laws and regulations;

(ii) Where your express authorization is required, e.g., in some events outside China, as required by the provision of ticketing services for you, we may store the real name information provided by you in Hong Kong and the country or region where the event is located, subject to your consent;

 (iii) Cross-border transmission of data by you through cross-border transactions on the internet and other personal initiatives or by us upon your consent.

2. Term

Unless otherwise provided for by laws and regulations, we will store your personal information till the end of thirty six (36) months as of the date of deregistration of your account. We undertake that this is the minimum period for storing your personal information at Damai.cn as is required for securing your rights and interests; and that when such period expires, we will delete your personal information or make it anonymous.

 

(II) Protection

1. We will take all reasonable and practical measures to protect your personal information. Damai.cn uses a SSL security certificate, through which an encrypted channel can be established between the clients (e.g., browsers, APPs) used by our member and our web server, so that all data for online transmission will be encrypted first, and decrypted when transmitted to the destination. In this way, even if any data packet is intercepted during the transmission, it is very difficult to crack the content thereof. Let’s take our members visiting damai.cn via a browser as an example, a security symbol in the shape of a “lock” will be automatically activated with the SSL technology. An URL starting with “https” in the address bar on a webpage means that a SSL encrypted secure channel has been established between the browser and web server. In such case, the credit card number, transaction password and other confidential information input by our members online will not be viewed, stolen or amended during network transmission. Please refer to the “Account Security – SSL Security Certificate” for details.

2. We will take all reasonable and practical measures to comply with the principle of collecting only necessary information. We will store your personal information only within the term stated herein, unless for causes provided for by laws and regulations.

3. We have established a special “Damai Fraud Prevention Platform” to report information security monitoring information and provide risk warning prompts. In addition, we warmly remind you to refrain from showing your ticket and personal information on any online social network, or effectively shield the same at the time of disclosing, so as to prevent lawbreakers from practicing fraud by taking advantage of your public information.

4. Given that internet is not a hundred percent safe environment, we will endeavor to ensure or guarantee the security of any information sent by you to us. Where any of our physical, technical or administrative protective facilities is damaged, leading to unauthorized access to, public disclosure, falsification or damage of any information, as a result of which your legitimate rights and interests are damaged, we will bear corresponding legal liabilities.

5. Upon unfortunate occurrence of any personal information security event, we will, as required by laws and regulations, in a timely manner notify you of: the basic information about and possible impacts of the event, measures we have taken or are about to take, suggestions for you to prevent and reduce risks by yourself, remedies for you, and etc.. We will, in a timely manner, notify you by means of mails, letters, telephone calls or push notifications of relevant circumstances of the event or, if it is difficult to inform each individual subject one by one, make a public announcement in a reasonable and effective way. Meanwhile, we will, as required by supervision authorities, take the initiative to report the handling of personal information security events.

 

V. Your rights

 (I) Accessing, correcting or supplementing your personal information

1. Account information: you may access or edit your basic personal information in your account at “My Account” after logging on to damai.cn or at “My” after logging on to the APP client (Damai APP).

2. Altering your mobile number bound to your Damai.cn account: you may contact Damai.cn customer service to alter your mobile number.

3. Event subscription information: you may at any time manage your subscription information (type of show, artists, venues, and etc.), and amend the content thereof, your city and receiving method (client/text message/mail) and unsubscribe information by contacting Damai.cn customer service.

4. Delivery information: if you desire to amend your receiving address, please first confirm your order status and to see whether the delivery is on its way; if not, you may contact Damai.cn customer service staff to amend your receiving address.

(II) Deleting your personal information

In any of the following cases, you may request us to delete your personal information:

1. Our act of dealing with personal information has violated laws, regulations or agreements;

2. We collect or use your personal information without your consent;

3. You no longer use our products or services, or you have cancelled your account;

If we decide to respond to your request, we will also notify entities obtaining your personal information from us to delete the same in a timely manner, unless otherwise provided for by laws and regulations, or such entities have obtained your independent authorization.

When your personal information is deleted from our services, we might not forthwith delete corresponding information from our backup system, but we will delete such information when backups are updated.

Where we cease the operation of Damai products or services, we will, in a timely manner, cease collecting your personal information, notify you thereof in the form of public announcement, and delete the personal information held by us.

 (III) Applying for cancellation of your account

You may apply with Damai.cn customer service for cancellation of your account. Upon the cancellation of your account, we will cease providing products and services for you. Unless otherwise provided for by laws and regulations, we will store your personal information till the end of thirty six (36) months as of the date of cancellation of your account, after which we will delete your personal information, or make it anonymous, except where you have any outstanding order, or you are under any exceptional circumstances, in which case your account will be cancelled after the aforesaid circumstances disappear.

You may withdraw the personal information you have authorized us to use by correcting, deleting or cancelling the same (e.g., you may unsubscribe event information you have subscribed for by withdrawing your authorization on receiving such information as provided for in Article V hereof), after which we will no longer deal with your corresponding personal information in the corresponding way, without prejudice to the prior handling of your personal information by us based on your authorization.

 

VI. How we deal with minors’ personal information

If you are a minor, please read these Terms carefully in the company of your legal guardian, and provide your personal information for us upon the consent thereby.

 

VII. How these Special Terms on Privacy Policy are updated

Our Special Terms on Privacy Policy may be altered as relevant laws and regulations are promulgated or amended. Upon the alteration of any terms hereof, we will notify you in the form of public announcement or direct message of any alteration we have made to these Terms, or inform you by other proper means of any update on relevant content hereof.

 

VIII. How to contact us

If you have any doubt, comment or suggestion about the content of these Special Terms on Privacy Policy, you may contact us via our official customer service telephone number 1010-3721 and 400-610-3721, or our “online customer service”.