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Privacy Policy



 Privacy Policy

 Effective date: July 1, 2020


Reminder:

Your trust is very important to us. We know very well the importance of personal information to you. We will, in accordance with laws and regulations, and to the best of our ability, take corresponding security measures to protect your personal information. In view of this, Damai.cn service provider (“Damai” or "we" for short) has prepared the “Privacy Policy” (hereinafter referred to as the “Terms” or the “Policy”) and hereby kindly reminds you:

 This Policy applies to all products and services provided by Damai. This Policy also applies to products or services provided by us and our affiliates (as defined below) which contain the products or services provided by Damai but are not subject to independent privacy policy. If the products or services we or our affiliates provide to you are subject to independent privacy policy, such privacy policy corresponding to such products or services shall apply.

 

Please note that this Policy does not apply to services provided to you by any other third party, which shall be subject to the privacy policy described by the third party to you.

 

Before using the products or services of Damai, please read carefully and thoroughly the Terms and understand them, especially the terms in bold or underlined in bold. Do not use the products or services before you have fully understood and agreed to the Terms. If you have any questions, comments or suggestions about the contents hereof, please feel free to contact us through Damai customer service at1010-3721 and 400-610-3721 or you may contact our “online customer service”.

 

Part One. Definition

Damai: means the website of Damai.cn (domain name: damai.cn).

Damai service provider: means the internet information and software technology service provider- Beijing Pony Media Culture Development Co., Ltd, with its registered office at Room 701, 7/F, Building 32, Dongzhong Street, Dongcheng District, Beijing.

 

Affiliates: means Alibaba Group Holding Limited, an affiliate of Damai service provider as disclosed in the latest Annual Report of Listed Companies.

 

Alipay: means Alipay (China) Network Technology Co., Ltd., the main provider of Alipay services.

Personal information: means information recorded electronically or by other means that can identify a specific natural person or reflect the activity of a particular natural person, either alone or in combination with other information.

 

Sensitive personal information: means personal information including ID number, personal biometric information, bank account number, property information, whereabouts, transaction information, information about children under 14 years of age (inclusive) (sensitive personal information will be prominently marked in bold in the Terms) .

 

Deletion of personal information: means the act of deleting personal information from the system used to realize normal business functions, so that such information is no longer retrievable and accessible.

 

Children: means minors under the age of 14.

 

Unless otherwise provided, the definitions herein shall have the same meaning with the definitions in Damai Member Service Agreement.

 

Part Two Privacy Policy

We are delighted to provide services for you. These Terms will help you learn:

I. How we collect and use your personal information

II. How we use Cookie and similar technologies

III. How we share, transfer and publicly disclose your personal information

IV. How we store and protect your personal information

V. How we manage your personal information

VI. How we handle minors’ personal information

VII. How this Privacy Policy is updated

VIII. How to contact us

 

I. How we collect and use your personal information

When you use our products and/or services, we need/may need to collect and use your personal information which comes in the following two types:

1. Information which you must authorize us to collect and use in order for us to provide you with the basic functions of our products and/or services. If you refuse to provide the corresponding information, you will not be able to use our products and/or services properly;

2. Information which you may authorize us to collect and use in order for us to provide you with additional functions of our products and/or services. If you refuse to provide such information, you will not be able to use the relevant additional functions or achieve the effect we intend to deliver, but it will not affect your normal use of the basic functions of our products and/or services.

You understand and agree:

In order to provide you with a better experience with our products and services, we will make constant efforts to improve our technology. During our launching of new or optimized functions from time to time, we may need to collect and use updated personal information or change the purpose or manner of using personal information. In this regard, we will inform you separately of the purpose, scope and manner of using corresponding information through updating the Terms or giving pop-ups or page prompts, and provide you with consent options for you to choose from, and only collect and use your personal information with your explicit consent. If, during this process, you have any questions, comments or suggestions, you may contact us through the channels provided by Damai, and we will respond to you as soon as possible.

 

We will collect and use your personal information for the following purposes as described in this clause:

 

(i) Membership registration

1. Basic membership services: To complete the account creation, you need to provide us with the following information: the name of the account you are about to create, your nickname, password and mobile number.

 

To help you sign up for our membership, we will also provide you with the option to log on to our website by authorizing the binding of your account with a third party account (Micro blog, QQ, Alipay and WeChat). After your logging on by authorizing the binding as described above, we may acquire the public information on your account with the third party. Based on service trust, we hope that you can exercise caution in choosing the option.

 

2. Additional membership services: We will be able to provide you with more personalized membership services if you provide us the following additional information during the registration process: delivery address, gender, birthday, email address. However, if you don’t provide such information, your use of the basic browsing function of this service will not be affected. Be careful when uploading your photo as profile picture in account management, to avoid leakage of your sensitive personal information.

 

(ii) Real-name authentication

 We will collect your real-name information under any of the following circumstances: (1) when you purchase or book tickets from Damai, you may add the real name information about the frequently used purchaser to facilitate ticket booking; (2) to comply with the real name requirement for posting comments as provided for in the law; (3) to comply with the real name requirement for purchasers of the tickets or audience of large Events as provided for in the law or by the domestic public security authority; (4) provided that you need to enable the face recognition login or security checkup, and you agree to the facial information authorization agreement. The real name information we collect may include the real name, ID card information (ID card number, passport number, and number of the exit-entry permit for travelling to and from Hong Kong and Macao, and mainland travel permit for Taiwan residents) and the facial information authorized by you. To ensure the authenticity and uniqueness of information, we will conduct real name authentication via credit checking platforms or by any other common means based on the information provided by you. The real name information provided by you is unchangeable as long as the authentication is successfully completed.

 

(iii) Display of product or service information

During your use of our services, in order to identify the abnormity of your account, understand the adaptability of our product, and provide you with page display and search results that better meet your needs, we may automatically collect your usage information and store it as a weblog, which contains:

Device Information: We will receive and record, according to the specific operations during your installation and/or use of software, information about the device you are using (including the device model, version of the operating system, device settings, device advertising identifier, mobile equipment identifier, network card address, mobile application list and other hardware and software and equipment environment information) and information about the location of your device (including the GPS location authorized by you, and sensor information such as WLAN access points, Bluetooth and base stations)


Service log information: During your use of the products or services provided by our website, we will automatically collect the detailed information on how you use our products or services and will save it as a service log, including information you browsed, contents you viewed, webpages you added to favorites, your transactions, after-sales services, contents you followed and shared, information you published, your IP address, browser type, the telecom operator, language you used, and the date and time of your access.


Please note that the device information or the service log information cannot be used to identify a specific natural person when used alone. This type of non-personal information, when used by us in connection with other information to identify a specific natural person, or with other personal information, will be considered as personal information, and will be anonymized or de-identified by us, except as otherwise authorized by you or provided for by relevant laws and regulations.

 

In order to provide you with more convenient and personalized information display, search and push services, we will extract your preference functions based on your device information and service log information, and generate indirect group profile based on the function tags, to display or push messages or possible commercials to you.

 

If you do not want to accept the commercials we send to you, you may unsubscribe or close the service by following our instructions or through any other means available to you.

 

Further, we may use your information above to continuously improve and optimize the above functions.

 

(iv) Payment and settlement

In order to purchase or book tickets successfully, you may complete payment and settlement via online banking or third party payment platforms in cooperation with Damai. We may share, via the software tool development kit (SDK) of the third-party payment platform embedded in the application, your information related to order payment, equipment information related to order security and other information required by anti-money laundering laws, with financial or payment institutions for the sole purpose of enabling the completion of payment.

 

(v) Ticket delivery

In order to successfully deliver the ticket, we will disclose the order-related delivery information to a logistics company, which will synchronize the order-related delivery information with the corresponding logistics distributor as designated by the commodity and/or service provider. You understand and agree that the corresponding logistics distributor will inevitably know and use your delivery information for the purpose of completing the delivery.

 

In order for us to be informed and confirm the delivery progress and status in a timely manner, and to provide you with after-sales and dispute resolution services, you agree that we may collect information about the delivery progress from the relevant logistics service entities. If you don’t want the aforesaid information to be collected, you may choose to collect the tickets yourself or by other means.

 

When you book tickets for others through Damai, you need to provide the aforementioned personal information of the actual purchaser. Prior to the provision of the aforesaid personal information about such actual purchaser to Damai, you shall make sure that you have obtained authorization or consent thereof. When you book tickets for any child, you need to obtain the authorization or consent of the guardian thereof beforehand.

 

(vi) Provision of invoices

If you need us to issue invoices, you shall, in accordance with law, provide the following information: your name or the full name of your company and your company’s tax identification number. Once submitted, such information is unchangeable.

 

(vii) Customer service and order processing

When you contact us or submit an application for sale or after-sales services, we need you to provide necessary personal information to verify your membership so as to protect the safety of your account and system.

 

In order to quickly reach out to you, and help you solve the problem as soon as possible or record how we handle relevant issues and the results, we may save the records of communications/calls between us and relevant contents (including the account information, order information, other information you provided to support relevant facts, or the contact information you provided). In case that you make an inquiry, complaint or any suggestions about a specific order, we will use your account information and the order information.

 

In order to meet the reasonable need to provide services and improve the service quality, we may also use other information about you, including the information you provided to our customer service, and the information you provided in our questionnaire survey.

 

(viii) The function for public release of comments and other information

You may release information publicly through comments, forums and other information release functions we provide to you. Please note that the information you have publicly released may involve personal information or even sensitive personal information of yours or others, such as when you choose to upload a picture containing personal information while making comments. Please consider more carefully whether to share or even publicly share relevant information when using our services. If the information to be released by you involves personal information about any child, you need to obtain the authorization or consent of the guardian thereof before making such release. In the case above, the guardian has the right to contact us through the channels provided in Article VIII hereof, requesting for correction or deletion of any personal information about the child.

 

(ix) Security assurance

To improve your safe use of the services provided by us, or our affiliates or partners, protect the personal and property safety of yours or other users or the public from damage, further reduce risks posed by phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusion and other security risks, and more accurately identify violations of laws and regulations or relevant rules of Damai, we have embedded the application security SDK developed by our affiliate in the application, to collect your device information and service log information. With your authorization or to the extent permitted by law, we may use or combine your membership information, transaction information, or information shared by our affiliates and partners to identify risks with your account and transactions, and perform identity verification and security incident detection and prevention, and may take necessary measures to record, audit, analyze and handle such incidents.

 

(x) Other additional services

To provide you with more convenient, improved and personalized products and/or services, and to enhance your experience with us, we may collect and use your personal information when providing the following additional services to you. If you do not provide such information, your use of the browsing, search and other basic functions will not be affected, however, you may not be able to gain the user experience that these additional services will bring to you. These additional services include:

1.     Personalized recommendations based on location information: We will access and obtain your location information after you have granted the location permission, and will provide you, based on your location information, with information on the performances or events in your city, navigation to the ticket collection points, distance calculation, surrounding products and services, shops and discount information, etc.

 

2.     Additional services based on camera/pick-up head: After the camera/pick-up head permission is enabled, you may use this function to scan a QR code, take photos or shoot a video, to change the profile picture, make comments, post updates, complete face recognition in account security authentication, and take pictures during conversing with the customer service. When you use this additional function for face recognition, we will collect your facial features and use them strictly within the scope of your authorization. In case of using your facial information to provide you with other product and/or service functions in the future, we will seek your authorization again.

 

3.     Additional services for accessing, adding and uploading pictures/videos based on albums (picture library/video library): After you have granted the album permission, you may use this function to save wonderful posters and stage photos, upload your photos/pictures/videos, to change the profile picture, make comments, post updates, and provide pictures during conversing with the customer service. We may use comments contained in the photos or pictures you uploaded.

 

4.     Additional services based on microphone-related voice technology: After you have granted the microphone permission, you may use microphone for voice chat in the chat room. Please note that even if you have agreed to grant the microphone permission, we will only obtain voice information through the microphone you have used for voice chat.

 

5.     Additional services based on contact-list information: After you have granted the contact-list permission, we may collect information about your contact list, to enable you quickly use the information about the contacts in your contact list when you purchase tickets.

 

6.     Additional services based on calendar: After you have granted the calendar read/write permission, we may access your calendar to set the Event commencement date and the date when ticket sales are launched, to provide reminding services.

 

7.     Additional functions based on reading/writing to external storage space: After you have granted the permission for reading/writing to external storage space, you may use the sharing function (such as Event sharing, entertainer picture sharing and ranking list sharing), splash screen image storage function and screenshot feedback function.

 

You understand and agree that the use of above additional services may require you to grant in your device the access to your location information (geographic location), pick-up head (camera), album (picture library), microphone (voice), contact list and/or calendar, so as to enable us to collect and use information related to these permissions. You may check the status of these permissions one by one in your device settings, and decide at your discretion, to grant or revoke these permissions at any time. Please note that by granting permission, you authorize us to collect and use relevant personal information to provide you with corresponding services, and by revoking permission, you cancel the authorization, and we will no longer collect and use related personal information based on the permission, nor will we provide you with services corresponding to the permission. Your decision to revoke the permission will not however affect our previous collection and use of your information based on your authorization.

 

(xi) Miscellaneous

1. If the information to be provided by you contains any personal information of other users, you must ensure that you have obtained the legal authorization thereof before providing such information to Damai. If any personal information about a child is involved, you shall obtain the consent of the guardian thereof before releasing such information. In the case above, the guardian has the right to contact us through the channels provided in Article VIII hereof, requesting for correction or deletion of any personal information about the child.

2. If we intend to use your personal information for any other purposes not specified herein, or for purposes other than the specific purpose for which such information is collected, or to obtain your personal information from any third party, we will seek your consent in advance.

 

To obtain your personal information indirectly from a third party, we will, before collecting such information, explicitly require the third party in writing to seek your consent and inform you of the information to be shared in accordance with law. If any sensitive information is involved, we will require the third party to seek your explicit confirmation and to make a commitment as to the legality and the compliance of its source. In case of any violation by the third party, we will expressly require the third party to bear the legal consequence therefor; At the same time, our professional security team will work to reinforce the safety of personal information (including through sensitive information reporting, sensitive information encrypted storage and access control mechanisms). We will adopt methods and measures not inferior to those adopted by us to protect the personal information of our own users, to protect the personal information we have obtained indirectly.

 

3. Exceptions to authorization or consent

You fully understand and agree that we may, without your authorization or consent, collect and use your personal information, and may not respond to your request for information correction/modification, deletion, cancellation, withdrawal of consent and retrieval in the following circumstances:

(1) that are related to national security or national defense security;

(2) that are related to public safety, public health or vital public interests;

(3) that are related to administration of justice or administrative enforcement, such as crime investigation, prosecution, trial or judgment execution;

(4) where it is difficult to obtain your consent but the purpose is to protect your or other individuals' vital legitimate interests such as life and property;

(5) where personal information is actively disclosed by you to the public;

(6) where personal information is collected from those disclosed legally and publicly, such as legal news releases and government publications;

(7) where it is necessary for executing and performing relevant agreements or other written documents with you;

(8) where it is necessary for maintaining safe and stable operation of the products/services provided, such as identification or disposal of failures of products/services;

(9) where it is necessary for legal news reporting;

(10) where it is necessary for the academic or research institute to conduct statistics or academic research in the public interest, and the personal information contained in the academic research or description provided externally is de-identified; and

(11) Other circumstances provided by laws and regulations.

Please note that if we take, under applicable laws, technical and other necessary measures to process your personal information in a way that may prevent the data recipient from identifying a specific individual, and such data are un-restorable or if we conduct de-identification research, or statistical analysis or prediction based on the collected information, to improve the contents and layout of Damai, advise the product or service decision-making, or improve our products and services (including the use of anonymous data for machine learning or model algorithm training), we may not inform you separately to obtain your consent as to the use of the processed data.

4. If we no longer provide Damai products or services, we will forthwith stop collecting your personal information and we will inform you of our suspension of business by sending you notice or making an announcement, while deleting and anonymizing relevant personal information. If any personal information about a child is involved, we will inform the guardian thereof of our suspension of business in a timely manner.

 

II. How we use Cookie and similar technologies

(i) Cookie

To ensure normal operation of the website, provide you with a better user experience, and push to you contents that may interest you, we will store, in your computer or mobile device, cookies, Flash cookies or browsers (or associated applications) which typically provide local storage for identifiers, site names, and some numbers and characters, among others (collectively "Cookies") . With the help of cookies, our website can store data about your preferences and products in your shopping cart, etc.

 

As long as your browser or browser add-on service permits, you may modify the acceptance level of cookies or reject cookies. For details, see AboutCookies.org. However, if you do so, your safe access to our website may be affected in certain circumstances, and you may need to modify user settings each time you visit our website.

 

(ii) Similar technologies

In addition to cookies, we also use web beacons, pixel tags, ETag and other similar technologies on our website.

 

For example, we may send you an email containing a link to our website. If you click on the link, we will track the click to learn your preference for our products or services, so that we may actively improve users’ experience with our services. Web beacons are usually transparent images embedded in a website or an email. With the help of pixel tags in emails, we can know whether our emails are opened. If you do not want your activity to be tracked in this way, you may unsubscribe from our mailing list at any time.

 

ETag (entity tag) is the HTTP protocol header transmitted between the Internet browser and the internet server, and can replace cookies. ETag can help us avoid unnecessary server load, improve service efficiency and save resources and energy, and at the same time, it enables us to record your identity, so that we can further understand and improve our products or services. Most browsers provide users with a function to clear the cached data in the browser. You may perform corresponding data clearing operations in the browser settings. However, please note that if ETag is disabled, you may not be able to enjoy a better experience with our products or services.

 

III. How we share, transfer and publicly disclose your personal information

(i) Sharing

Respecting and protecting your right to privacy is a bottom line and basic principle of Damai. We will not provide your personal information to any third party, except in the following circumstances:

 

1.     With your express authorization or consent, we will share your personal information with other companies, organizations and individuals;

 

2.     In order to comply with applicable laws and regulations, litigation, or requests made by administrative or judiciary authorities in accordance with law, we may have to disclose your personal information, or use the same for public interests in compliance with laws and regulations;

 

3.     In order for us to push to you messages that may interest you, identify abnormal accounts of members, and protect the personal and property safety of affiliates or other users of Damai, or the public from damage, we may share your personal information with our affiliates and/or the service providers designated thereby. We will only share necessary personal information and are bound by the purposes stated herein. In case that there is a need for us to share your sensitive personal information, or our affiliates need to alter the purpose or the way of processing your personal information, we will seek your authorization or consent again.

 

4.     Sharing with authorized partners: Some of our services will be provided by our authorized partners only for the purposes stated herein. We may share with our partners some of your personal information, in order to provide better customer service and user experience. We will only share your personal information for legal, proper, necessary, particular and specific purposes. Our partners have no right to use any personal information shared by us for any other purposes.

 

Currently, the partners with whom we share personal information include:

 

(1)  Authorized partners providing advertising and analysis services. Without your permission, we will not share your identity information with our partners that provide advertising and analysis services to us. Our partners will help us process information related to advertising coverage and effectiveness, but we will not provide your identity information to them, or we will de-identify such information so that it does not identify you personally. The above partners may combine the above information with other data they have legally obtained to provide the advertising services or implement our decision-making.

 

(2) Suppliers, service providers and other partners. We will send information to suppliers, service providers and other partners that support our business in various ways, including through providing technical infrastructure services or helping us analyze how our services are used, evaluate the effectiveness of our advertising and services, provide customers services or payment convenience or conduct academic research or survey.

 

(3)  Affiliates and event partners abroad. In case of any events held outside of China’s mainland (hereinafter referred to as “Overseas Events”), in order to provide ticketing services to you, we will share, through the secure transmission, all or part of the real name information (real name, ID card number, contact information) provided by you with our overseas partners holding the event for which you have bought the ticket, for onsite ticket checking, security check and identity verification.

 

(4)  In order for you to receive pushed messages, share information on third-party platforms, use map services, and play videos and other necessary functions, we will embed SDK or other similar applications of our authorized partners in our application. When you use a Huawei/Xiaom/Meizu mobile phone, the Push SDK of Huawei/Xiaomi/Meizu will read your mobile equipment identifier and network-related information to push or send notifications. When you use Microblog or WeChat account to logon to our products, the SDK of Microblog or WeChat will collect your Microblog or WeChat account, equipment identifier and network-related information;

 

When you use the function of sharing information with third party platforms like Microblog or WeChat, your equipment identifier and network-related information will be collected; When you use the map service provided by AutoNavi, AutoNavi will request you to grant the location permission in order to collect information about the location of your device, equipment identifier and network-related information; When you use the video display service, Youku will collect your equipment identifier and network-related information.

 

5. We will perform strict security tests on the application program interface (API) and software development kit (SDK) used by our authorized partners to obtain relevant information, and require strict data protection measures from them, while requesting them to process personal data in strict accordance with the our purpose, service descriptions, Special Terms on Privacy Policy and other related confidentiality and security provisions. In case that any personal information about a child is involved, we will not permit our authorized partners to sub-authorize the use of such information.

 

(ii) Transfer

We will not transfer your personal information to any company, organization or individual, except under the following circumstances:

1. Transfer with explicit consent: We will only transfer your personal information to other parties with your explicit consent; we will not permit our partners to sub-transfer any personal information about a child.

2. Necessary transfer as required by applicable laws and regulations, legal procedures, or mandatory administrative or judiciary orders;

3. Transfer as agreed in relevant agreements (including electronic agreements and corresponding platform rules executed online) or other legal documents executed with you;

4. With respect to transfer of personal information in merger, acquisition or bankruptcy liquidation, we will request the company or organization holding your personal information as a result thereof to continue to be bound by this clause; otherwise we will request the company or organization to seek your authorization or consent again in respect thereof.

 

(iii) Public disclosure

We will only publicly disclose your personal information under the following circumstances:

1. With your explicit consent or based on your voluntary choice;

2. Upon confirming your violation of laws or regulations or severe violation of relevant agreements or rules of Damai, or for the purpose of protecting the personal and property safety of Damai users or the public from damage, we may disclose your personal information to the extent permitted by applicable laws and regulations or with your consent, including related violations and the measures Damai has taken against you.

 

(iv) Exceptions to prior authorization or consent requirement for sharing, transferring, or publicly disclosing personal information

We may share, transfer or publicly disclose your personal information without your prior authorization or consent in following circumstances:

1. that are related to national security or national defense security;

2. that are related to public safety, public health or vital public interests;

3. that are related to administration of justice or administrative enforcement, such as crime investigation, prosecution, trial or judgment execution;

4. where it is difficult to obtain your consent but the purpose is to protect your or other individuals' vital legitimate interests such as life and property;

5. where personal information is disclosed by you to the public;

6. where personal information is collected from those disclosed legally and publicly, such as legal news releases and government publications;

Please note that if we take, under applicable laws, technical and other necessary measures to process your personal information in a way that may prevent the data recipient from identifying a specific individual, and such data are un-restorable, we may not inform you separately to obtain your consent as to the sharing, transferring or public disclosure of the processed data.

 

IV. How we store and protect your personal information

(i) Storage

1. Territory

Personal information collected and generated during our operation within the territory of the People’s Republic of China are stored in China, unless,

(1) otherwise provided by the applicable laws;

(2) expressly authorized by you;

(3) you are involved in online cross-border transactions or any other conducts on your own initiative.

 

We will ensure that your personal information is adequately protected in accordance with this Privacy Policy in the above cases.

 

2. Storage period

We will take reasonable and practical measures to avoid collecting irrelevant personal information. We will only retain your personal information for the period required to achieve the purpose stated herein, unless otherwise required by law, such as the E-commerce Law of the People's Republic of China that requires the retention time for goods and services information and the transaction information for no less than 3 years from the date of completion of the transaction. We will determine the aforementioned period based on:

(1) the need to fulfill the purpose of completing relevant transactions with you, to maintain corresponding transaction and business records, and to respond to possible inquiries or complaints from you;

(2) the need to guarantee the safety and quality of the services we provide to you;

(3) whether you agree to a longer retention period;

(4) whether there is any other special agreement on the retention period.

 

Upon expiration of the retention period, we will delete your personal information or anonymize it in accordance with applicable laws.

 

(ii) Protection

1. We will take all reasonable and practical measures to protect your personal information. Damai uses a SSL security certificate, through which an encrypted channel can be established between the clients (e.g., browser, APP) used by our member and our web server, so that all data for online transmission will be encrypted first, and decrypted when transmitted to the destination. In this way, even if any data packet is intercepted during the transmission, it is very difficult to crack the content thereof. Let’s take our members visiting Damai via a browser as an example. A security symbol in the shape of a “lock” will be automatically activated with the SSL technology. An URL starting with “https” in the address bar on a webpage means that a SSL encrypted secure channel has been established between the browser and web server. In such case, the credit card number, transaction password and other confidential information input by our members online will not be viewed, stolen or amended during the network transmission. Please refer to the “Account Security – SSL Security Certificate” for details.

 

We have designated a special person to be responsible for the protection of children’s personal information, set strict access control and applied the minimum necessary principle to personnel who may have access to such information. We have also taken technical measures to record and control the way of how our personnel process children’s personal information to prevent illegal duplication and downloading thereof.

 

2. We will take all reasonably practical measures to comply with the principle of collecting only necessary information. We will retain your personal information only for the period stated herein, unless for such causes provided for by laws and regulations.

 

3. We have established a special “Damai Anti-fraud Platform”, to provide security monitoring information and risk warnings. In addition, we kindly advise you to refrain from showing your ticket or personal information on any online social platform, or to effectively shield the same at the time of disclosing, so as to prevent lawbreakers from practicing fraud using your public information.

 

4. The Internet environment is not 100% safe. We will do our best to ensure or guarantee the safety of any information you send to us. If your legitimate rights or interests are damaged due to any unauthorized access, public disclosure or falsification, or destruction of your information as a result of damage to our physical, technical, or managing or protective facilities, we will bear corresponding legal liabilities therefor.

 

5. If, unfortunately, any personal information security incident occurs, we will, in accordance with relevant laws and regulations, promptly notify you of: the basic information about and possible impacts of the incident, measures we have taken or are about to take, suggestions for you on how you should prevent and reduce risks by yourself and remedies to be offered to you, etc. We will promptly notify you via email, letter, telephone or push notification of relevant information about the incident or, if it is difficult to notify each individual affected by the incident, make a public announcement in a reasonable and effective manner.

We have developed an emergency response plan for security incidents involving children's information, and will regularly organize emergency response trainings and drills for relevant internal personnel to enable them to master skills required for fulfilling their duties and be familiar with the emergency response strategies and procedures. If, unfortunately any security incident involving children's information occurs, we will, in accordance with laws and regulations, promptly inform the children concerned and their guardians of: the basic information and possible impact of the security incident, measures we have taken or are about to take, our suggestions for children and their guardians on how they should prevent and reduce risks themselves, and remedies to be offered to children and their guardians. We will promptly notify children and their guardians, via APP push notification, email or short message or otherwise of relevant information about the incident, or, if it is difficult to notify each individual concerned, release warnings in a reasonable and effective manner. We will also, in accordance with the requirements of regulatory authorities, actively report how security incidents involving children’s information are handled. We will be legally liable for the damage caused to the legitimate rights or interests of children or their guardians.

 

At the same time, we will also, in accordance with the requirements of regulatory authorities, actively report how the personal information security incidents are handled.

 

V. How we manage your information

(i) Access, correct or supplement your personal information

1. Account information: you may access or edit your basic personal information in your account at “My Damai- Personal Information” after logging on to Damai.

 

2. Change the bound phone: If you want to change the bound phone number of your account, You may edit it in your account at “My Damai-Account Centre-Account Settings” after logging on to Damai.

 

3. Recommended information: If you don’t want to receive any event information recommended by Damai, You may unsubscribe it at in your account at “My-Recommend for You” after logging on to Damai..

 

4. Delivery information: If you want to change the delivery address, please check your order status first, to see whether your order is already in the delivery; if it is not yet delivered, you may directly change the delivery address at “My Damai – Account Centre- Delivery Address” after logging on to Damai.

 

(ii) Delete your personal information

 You may request us to delete your personal information if:

1. We handle your personal information in violation of laws, regulations or agreements;

2. We collect and use your personal information without your consent;

3. You no longer use our products or services, or you have cancelled your account;

 

If we decide to respond to your request for deleting, we will also demand entities obtaining your personal information from us to delete the same in a timely manner, unless otherwise provided for by laws and regulations, or such entities have obtained your independent authorization.

 

After relevant information has been deleted by you, with or without our help, we may not be able to delete the corresponding information from the backup system immediately due to the restriction of applicable laws or security technologies. We will retain your personal information in a safe manner and further isolate it from other information till the backup can be deleted or anonymized.

 

(iii) Apply for cancellation of your account

You may apply for cancellation of your account by calling Damai customer service at 1010-3721 and 400-610-3721 or contacting the "Online Customer Service”. Upon your active cancellation of your account, we will cease providing products and services to you, and we will delete or anonymize your personal information in accordance with applicable laws. However, if you have any unfulfilled order or there are other exceptional circumstances that may affect your right to ticket purchase, we will cancel your account after the above circumstances disappear.

 

You may withdraw the personal information you have authorized us to use by correcting, deleting or cancelling the same (for example, you may unsubscribe from the event information by withdrawing your consent to receive such information as provided for in Article V hereof). After you have withdrawn your consent, we will no longer process your personal information in the corresponding way. Your decision to withdraw your consent will not, however, affect the previous processing of your personal information performed by us based on your consent.

 

(iv) Respond to your request above

To ensure safety, you may need to provide a written request or otherwise prove your identity. We may ask you to go through the identity authentication process before processing your request.

 

We will respond to you within 15 days. If you are not satisfied with our service, you may also file a complaint through Damai customer service.

 

In principle, we do not charge any fees for your reasonable request. However, we may, where appropriate, impose a certain fee to cover our costs for repeated requests or requests that extend beyond reasonable limits. We may reject requests that are not directly related to you, or unnecessarily repetitive or require massive technological input (such as developing new systems or modifying the existing practices fundamentally), or are detrimental to the legitimate rights and interests of others, or are very impracticable.

 

Under applicable laws and regulations, we may not respond to your request, if

1. It is related to national security and national defense security;

2. It is related to public safety, public health, and vital public interests;

3. It is related to criminal investigation, prosecution, trial and execution of judgment, etc.;

4. There is sufficient evidence that the subject of personal information is subjectively malicious or abuses his rights;

5. Responding to your request will result in serious damage to the legitimate rights of yours or other individuals or organizations;

6. Trade secrets are involved.

 

VI. How we handle minors’ personal information

In e-commerce activities, we presume that you have the corresponding civil capacity. If you are a minor, please read these Terms carefully in the company of your parents or any other guardian, and use our services or provide your information to us with the consent thereof.

 

Upon discovering that you are a child, we will contact your guardian and seek the agreement thereof to the rules concerning the collection and use of children's personal information. In the context of collection of personal information about children who are permitted by their parents or any other guardians to use our products or services, we will only use, share, transfer or disclose such information to the extent permitted by laws and regulations, or expressly agreed by the parents or other guardians or necessary to protect children.

 

If you are a parent or guardian of any child, please pay attention to whether the child under your guardianship is using our services with your consent. If you have any question about personal information about the child under your guardianship, please contact us through the channels listed in Article VIII.

 

VII. How this Privacy Policy is updated

Our Privacy Policy may change with the promulgation or revision of laws and regulations. Without your explicit consent, we will not limit your rights hereunder.

 

We will post any change we made hereto on a dedicated page.

 

For major changes, we will also provide more prominent notifications (including push notifications within the site).

 

The major changes referred to herein include but are not limited to:

 

1. Major changes in our service pattern, such as the purpose of processing personal information, the type of personal information processed, and the manner of using personal information;

 

2. Major changes in the right of control, such as change of the information controller due to M&A;

 

3. Changes in the main objects of personal information sharing, transfer or public disclosure;

 

4. Major changes in your right to participate in personal information processing and the way in which you exercise it;

 

5. Changes of the department responsible for personal information security or its contact information or the channels for filing complaints.

 

6. Major changes in response to high risks as indicated in the personal information security assessment report.

 

VIII. How to contact us

If you have any question, comment or suggestion about the contents hereof, you may contact us in the following ways and we will respond to your request within 15 days:

 

1. If you have any question, comment or suggestion about the contents hereof or about children's personal information, you may contact us through Damai customer service at1010-3721 and 400-610-3721 or you may contact our "online customer service";

 

2. You may report any possible leakage of personal information through Ali 110.

3. We have set up a dedicated information protection department. You may contact it through pipwg@service.alibaba.com or contact the legal service desk on the first floor of Building 4, 969 Wenyi West Road, Yuhang District, Hangzhou.

 

If you are dissatisfied with our response, especially if you believe that your personal information is processed in a way that has damaged your legitimate rights or interests, you may also seek a solution by bringing a lawsuit before the people’s court of Dongcheng district where we’re located.